Approximately five years ago the concept of e-forwarding began to emerge. Their evolution can be observed both in the changes in the business model of the companies in the digital freight forwarder sector and in the traditional freight forwarders already established, who are developing their own digital channels.

 

However, the digital transformation for this particular sector has been slower than in others and perhaps a little more confusing as with every passing day there are numerous tool options that help freight forwarders to improve their operations. This proliferation of solutions makes it difficult to choose the most appropriate way to embark on the much-desired digital transformation.

 

All these changes have generated the progressive growth of the industry. However, there are still many Freight Forwarders who continue to have manual processes and who do not know how to scan them can be beneficial. The challenge of digital transformation can cost those who decide not to face it, high costs or even closing doors. This challenge is very familiar to us and was at the origin of the formation of Cargofive and Gencomex, a marketplace that competes with Fleet in the Latin American market.

 

Working closely with more than 200 Freight Forwarders in different countries, including 20 of the world's leading freight forwarders, has enabled us to understand that Freight Forwarders essentially need four things: knowledge, customers, network and robust technical product.

 

A Freight Forwarder usually has the top three but needs the support of the room. That's why Cargofive has emerged: to help freight forwarders optimize their operations through a digital platform that enhances the end customer experience. In an age of companies like Airbnb, Trivago and Amazon, international logistics professionals are accustomed to being transparent and easy with digital sales, and expect the same in their work. A Freight Forwarder wishing to develop and maintain its competitive advantage should focus on the efficiency of its value chain and the experience of its customers.

 

 

And if the digitization process is the necessary step for the Freight Forwarders to follow the evolution of the industry, then why not do it in the best way possible? Cargofive wants to help the Freight Forwarders through the implementation of a solid and simple usability tool, developed according to their needs.

 

 

Source, Revista Cargo.